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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Aurelio Almonte

August 1, 2026

5  out of  5
rating by Aurelio Almonte
"Kelly Oates was fantastic throughout the entire underwriting process. Thank you for all your help."
We responded:
"Thank you so much for the kind review. We’re thrilled to hear Kelly was fantastic and that his help made a difference. We truly appreciate your trust!"
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rochelle brown

July 29, 2026

5  out of  5
rating by rochelle brown
"Excellent customer support, Verified everything was updated correctly and accurately. Very diligent, detailed, and customer service oriented!"
We responded:
"Thank you so much for your feedback! We’re thrilled to hear that you received excellent customer support and that everything was verified, updated correctly, and accurately. Our team truly takes pride in being diligent and detailed—and we’re glad that came through. We appreciate your trust!"
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Dylan Monahan

July 28, 2026

5  out of  5
rating by Dylan Monahan
"I was able to get both my renters' and auto insurance policy in a single phone call -- Kelly is a wonderful asset to Carrie Welch State Farm!"
We responded:
"Thank you for the fantastic review! We’re so glad you were able to get both your renters’ and auto insurance in a single phone call. Kelly will be thrilled to hear your kind words—he truly is an asset to our team. If you ever need anything, we’re here to help!"
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Dani Swayne

July 25, 2026

5  out of  5
rating by Dani Swayne
"I called into the office to ask about updating my current policy. Leah helped me out. She provided the information I needed on the spot -- saving me time by avoiding a trip into the office. She listened with care and was incredibly thorough. I didn't feel pressure to make a decision up front and she (and Carrie) followed up after my call -- as promised. So appreciate this kind of service!"
We responded:
"Thank you so much for taking the time to leave this review! We’re glad Leah could help you with updating your policy and that her careful, thorough support saved you an unnecessary trip. We also appreciate your kind words about Carrie’s follow-up—our team truly aims to make the process easy and stress-free. If you ever need anything else, we’re here to help!"
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Carol Dancey

July 25, 2026

5  out of  5
rating by Carol Dancey
"Jodie was exactly what we were hoping to find in a insurance office.
Friendly, patient, personable, clear in explanations.
We are very excited and happy to have changed offices."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Debra Russell

July 25, 2026

5  out of  5
rating by Debra Russell
"I only drive less than 50 miles a day can I get a discount as I don’t drive that much"
We responded:
"Yes! You are currently getting a discount for your reduced mileage through the Drive Safe & Save program! Thank you for the 5 star review! We appreciate you!!!!"
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pat barton

July 24, 2026

5  out of  5
rating by pat barton
"William was very thorough in explaining what I needed to know. He answered my questions clearly and was very pleasant to work with."
We responded:
"Thank you for sharing your experience. We’re glad he was thorough, answered your questions clearly, and made the process pleasant. We appreciate your review!"
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Lauren Newton

July 24, 2026

5  out of  5
rating by Lauren Newton
"Carrie Welch is the best insurance agent I have ever worked with. She was able to help me process complicated ideas and decisions in a clear logical way. I never felt like she was trying to sell me products, but instead was looking out for my personal best interests. She was readily accessible, warm, welcoming and genuine."
We responded:
"We’re so grateful you took the time to share your experience. Thank you for highlighting how clear, logical, and genuine her guidance was, and for appreciating that she focused on your best interests rather than a hard sell. It was great visiting with you and Carol and we are here for anything you may need in the future!"
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Camille Macres

July 24, 2026

5  out of  5
rating by Camille Macres
"Leah helped us out a lot getting our affordable rental car insurance covered."
We responded:
"Thank you for your review! We’re glad Leah was able to help! We appreciate you choosing us!"
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Evelyn Badgett

July 23, 2026

5  out of  5
rating by Evelyn Badgett
"My recent claim experience with Denise Rivera at Carrie Welch’s State Farm was excellent! Denise was responsive, prompt, always polite and personally invested in helping. She sent reminders and returned calls or emails the same day. She went the extra mile to send and call underwriting to escalate the completion of my claim. Finally she emailed me when underwriting approved the renewal of my policy, and she was sincerely as happy as I was! I had the perfect person to help ensure everything was successful.Thank you Denise! You set the standard for exemplary customer service!"
We responded:
"Thank you so much for taking the time to share your experience. We’re thrilled to hear your claim experience with Denise at Carrie Welch’s State Farm was excellent. Denise truly goes the extra mile—being responsive, prompt, and personally invested in helping our customers. Your kind words mean a lot, and we’ll be sure to pass them along to Denise. Thanks again for choosing State Farm!"
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Aniket Padhy

July 20, 2026

5  out of  5
rating by Aniket Padhy
"A big thank to Mr. Kelly ( Sorry if im spelling it wrong ). Mr. Kelly thanks for your time and patience appreciate your professionalism. And lots of love to your dog."
We responded:
"Thank you so much for your kind review! I really appreciate your compliments about my time, patience, professionalism, and I’m glad the experience was a positive one. And yes—lots of love back to my dog! 🐶 Thanks again for taking the time to share your feedback."
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Barbara Morris

July 20, 2026

5  out of  5
rating by Barbara Morris
"Mr. Oates was very knowledgeable and professional. I appreciate the time he took to walk me through coverage and pricing. Happy to be back with State Farm!"
We responded:
"Thank you for the wonderful review! I’m so glad to hear that Kelly was able to help you understand your coverage and pricing clearly, and that you feel confident coming back to State Farm. We truly appreciate your business—welcome back!"
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Barbara Morris

July 20, 2026

5  out of  5
rating by Barbara Morris
"Mr. Oates was very knowledgeable and professional. I appreciate the time he took to walk me through coverage and pricing. Happy to be back with State Farm!"
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Andrew Barstow

July 17, 2026

5  out of  5
rating by Andrew Barstow
"Insurance can be a neccessary evil at times. These staff helped me optimize all of my problems. very friendly and very encouraging."
We responded:
"Thank you so much for the fantastic review, Andrew! We strive to provide exceptional service and are glad to hear we delivered. Please don’t hesitate to reach out if you need anything else! – Carrie"
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Robert Sanchez

July 14, 2026

5  out of  5
rating by Robert Sanchez
"Excellent service! Thanks Carrie, David, and Leah"
We responded:
"Thank you so much for the wonderful review! We’re thrilled you had an excellent experience—thanks for recognizing Carrie, David, and Leah. We appreciate your business!"
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Marylee Z

July 14, 2026

5  out of  5
rating by Marylee Z
"Carrie Welch and her excellent team are right there when I need something. They always pick up and always have the answers!"
We responded:
"Thanks so much for the great review. We’re thrilled to hear that you found our team responsive and helpful—our goal is to be there when you need us, every time!"
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Georgia Wood

July 10, 2026

5  out of  5
rating by Georgia Wood
"Domonique did a great job explaining our policies. He was responsive to my calls and answers to my questions. He was filling in for Jodie and did a great job. Thank you, Lee and Georgia"
We responded:
"Thank you for the wonderful review! We’re so glad Dominique took great care of you—especially while filling in for Jodie. We truly appreciate your kind words about his responsiveness and his clear explanations of our policies. Thanks again, and we’ll be sure to pass along your feedback to Dominique, Lee, and Georgia!"
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John Harwood

July 10, 2026

5  out of  5
rating by John Harwood
"I've been a loyal State Farm customer with Carrie Welch for years.

Today, I had a question on my premiums and Leah was fantastic, addressed my concerns, followed up with specific details within minutes and made sure to use small words so even I could understand."
We responded:
"Thank you so much for the kind review! We truly appreciate your loyalty to State Farm over the years, and we’re glad Leah was able to help with your premium questions. It’s great to hear she addressed your concerns right away, followed up with clear details, and made everything easy to understand. We’ll be sure to pass your feedback along to Leah and we’re here anytime you need us."
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Rebecca Brokken

July 2, 2026

5  out of  5
rating by Rebecca Brokken
"It’s very nice to talk to and very quick to get resolution with my questions."
We responded:
"Thank you for the wonderful review! We’re glad you found our team easy to talk to and appreciated how quickly we could resolve your questions. We look forward to helping you again."
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Susie C

July 2, 2026

5  out of  5
rating by Susie C
"Kelly Oates was very helpful insuring our new home in Austin - since we are currently out of state and haven’t owned in Texas before, he patiently explained different coverage options and was very responsive to questions. He responded quickly to our tight closing deadline - we will be using him for our future insurance needs as well."
We responded:
"Thank you for the great review! We’re so glad Kelly was able to help you secure your new home insurance in Austin, especially while you’re out of state. Congratulations on your new home, and we look forward to working with you for all your future insurance needs!"
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Alana Oates

July 1, 2026

5  out of  5
rating by Alana Oates
"I can't thank my dad, Kelly Oates at State Farm Insurance, enough for everything he did to help me. He went above and beyond to get me new coverage the very same day. Since he already knew my previous plan, he took the time to find an even better option that fit my needs perfectly.

What impressed me most was his patience and professionalism. He explained everything clearly, answered all of my questions thoroughly, and made sure I felt confident in my coverage before we finished. Thanks to his guidance, I have complete peace of mind knowing I'm fully protected.

I know I'm a little biased because he's my dad, but I truly wouldn't trust anyone else with my insurance. If you're looking for someone who is knowledgeable, caring, and genuinely committed to finding the right coverage for you, I can't recommend Kelly Oates at State Farm Insurance highly enough!"
We responded:
"Kelly is truly dedicated to taking the time to understand your needs, answering every question, and helping you feel confident in the coverage you choose—so it means a lot that you noticed his patience, professionalism, and attention to detail. We’re grateful for your trust, and we’re here for you anytime you need support. Thanks again for recommending Kelly and State Farm!"
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aravind pullakhandam

June 29, 2026

5  out of  5
rating by aravind pullakhandam
"I worked with david brown from carrie’s office, he was very friendly and super helpful. He suggested best coverages and provided best price for me."
We responded:
"Thank you for the great review! We’re happy to hear David was friendly, super helpful, and able to recommend the best coverage options while getting you a great price. We truly appreciate your trust and look forward to assisting you with your insurance needs in the future."
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Allie Blair

June 25, 2026

5  out of  5
rating by Allie Blair
"Leah gave great costumer service today. This branch State Farm at Bee Cave Tx has been easy to work with."
We responded:
"Thank you for your kind review of State Farm Agent Carrie Welch’s Team. We appreciate it!Thank you for your kind review of State Farm Agent Carrie Welch’s Team. We appreciate it!"
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Brenda Spillmann

June 25, 2026

5  out of  5
rating by Brenda Spillmann
"David Brown from this agency reached out to me to discuss my insurance options. He was a pleasure to meet and work with. He was friendly, knowledgeable, courteous and proactively consistent. Fantastic customer interaction and service. I highly recommend David Brown with Carrie Welch State Farm Insurance."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that you had a great experience with David and that he was friendly, knowledgeable, courteous, and proactive throughout the process. Your recommendation of our agency truly means a lot to our team. If you ever need anything, we’re here to help."
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James Matula

June 22, 2026

5  out of  5
rating by James Matula
"Leah was very helpful. Much appreciated!"
We responded:
"We’re glad to hear Leah was very helpful—and we truly appreciate your support. If you ever need anything, please don’t hesitate to reach out."