State Farm® Insurance Agent Carrie Welch

"It’s very nice to talk to and very quick to get resolution with my questions."

"Kelly Oates was very helpful insuring our new home in Austin - since we are currently out of state and haven’t owned in Texas before, he patiently explained different coverage options and was very responsive to questions. He responded quickly to our tight closing deadline - we will be using him for our future insurance needs as well."

"I can't thank my dad, Kelly Oates at State Farm Insurance, enough for everything he did to help me. He went above and beyond to get me new coverage the very same day. Since he already knew my previous plan, he took the time to find an even better option that fit my needs perfectly.

What impressed me most was his patience and professionalism. He explained everything clearly, answered all of my questions thoroughly, and made sure I felt confident in my coverage before we finished. Thanks to his guidance, I have complete peace of mind knowing I'm fully protected.

I know I'm a little biased because he's my dad, but I truly wouldn't trust anyone else with my insurance. If you're looking for someone who is knowledgeable, caring, and genuinely committed to finding the right coverage for you, I can't recommend Kelly Oates at State Farm Insurance highly enough!"

"I worked with david brown from carrie’s office, he was very friendly and super helpful. He suggested best coverages and provided best price for me."

"Leah gave great costumer service today. This branch State Farm at Bee Cave Tx has been easy to work with."

"David Brown from this agency reached out to me to discuss my insurance options. He was a pleasure to meet and work with. He was friendly, knowledgeable, courteous and proactively consistent. Fantastic customer interaction and service. I highly recommend David Brown with Carrie Welch State Farm Insurance."

"Leah was very helpful. Much appreciated!"

"William did an excellent job finding me what I needed and getting me set up. Very fast, professional and pleasant to work with."

"After moving across the county, Kelly helped us get car insurance fast that perfectly fit our needs."

"Leah was great! She was very personable & helpful. Couldn’t have been any better"

"Update 6/5/26 - I continued to be blown away with the customer service at Carrie Welch State Farm. Every time I text, call or email her office the staff is super helpful and takes care of my needs. The latest was some questions about theft on one of our vehicles and some billing questions I had on our auto policy. Leah McMahon bent over backwards to look into it for me and then explain exactly what things meant in a way so I could understand it all while having a great attitude. Thanks Carrie Welch State Farm.

I switched our Auto, Home and one of my college kids rental home policies from Travelers to State Farm and can’t say enough about what a great job David Brown did. He was so patient with me in running things several ways, always got back to me when he said he would and has a great attitude. I highly recommend checking with them if you need to look for new policies. I even emailed a question on the weekend because I was afraid I’d forget by Monday and Carrie Welch got back to me on the weekend.

My oldest needed a new auto policy also shortly after I switched ours to State Farm and in less than a day David got him set up as well. Again efficiently and with a great attitude.
Highly recommend this office

Jan 2025 experience. Again a great experience. My youngest who is a sophomore in college was in an accident heading back to school from Christmas break. We called David to ask him how to proceed. The first thing he asked my daughter was are you ok and really meant it. This made an impression on her and she said as much after we got off the phone with him. Later in the process she couldn’t get through to the main State Farm number when she was at the rental car place and called David and he immediately took care of what she needed for them to finish up the rental. The customer service at the State Farm office is incredible. My contact is always David first but I’ve also had experiences with other employees there and they also have been awesome."

"Carrie and her team are wonderful- Highly Recommend!

They are dedicated to their clients, and curate a very welcoming environment!"

"New AI algorithm State Farm is using sucks. I have been a loyal customer for over 30 years and was informed my policy was not going to be renewed 😡 Silver lining Allstate provided more coverage at a lesser rate ☺️"

"I had to add a vehicle and delete another vehicle to our policy. I spoke with Leah, and not only did she make sure the add/drop was painless, but we ended up talking about the car I bought and a car she was looking at. Great conversation, and I appreciated all the time she spent with me."

"Super fast at answering my questions."

"Great experience working with William! Timely and clear communication. Really helped me think through my needs."

"David was very helpful. He reached and answered my questions on the policy. He made it a breeze."

"Excellent experience working with David Brown to set us up and save us $$$ on a bundled Homeowners and Auto policy. David was very patient in answering all my questions, accessible and extremely professional!"

"I’ve had insurance coverage with Carrie Welch’s office since I moved to Austin three years ago, and I’m always impressed by the professionalism, promptness, expertise, and excellent customer service demonstrated by her staff. Recently David Brown contacted me to review my coverage and make sure all my needs are being met. It was an easy and stress-free experience, and I really appreciated David’s thoroughness as he provided me with all the information I needed. This level of customer service makes me feel like a truly valued client, and I would highly recommend this office to anyone needing insurance coverage in the Austin area."

"Jodie at Carrie Welch State Farm is excellent. She has been there for over twenty years and is very knowledgeable with all the laws. I always ask for Jodie and do my annual reviews with her. Helen"

"Jodie Anglin is the best"

"I have worked with Jodie since moving to Texas almost 16 years ago. She is very professional and helpful when I have questions or have needed to make a claim. I always leave the annual insurance review knowing I have the coverage I need."

"Dominic was very helpful and polite. He helped me get exactly what i needed. !"

"Great service! Thank you Dominique"

"William was very friendly and helpful. If I had questions about my policy he was able to find an answer. I am very happy with the service I received and highly recommend this agency."