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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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F Rod

May 27, 2026

5  out of  5
rating by F Rod
"I had to add a vehicle and delete another vehicle to our policy. I spoke with Leah, and not only did she make sure the add/drop was painless, but we ended up talking about the car I bought and a car she was looking at. Great conversation, and I appreciated all the time she spent with me."
We responded:
"Thank you for the wonderful review! We’re glad Leah made your vehicle add/drop process quick and easy. We truly appreciate your time and trust in us, and we’re here anytime you need help."
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Gail Brokmeyer

May 27, 2026

5  out of  5
rating by Gail Brokmeyer
"Super fast at answering my questions."
We responded:
"Thank you for the great review! We’re so glad we could respond quickly and help with your questions. We truly appreciate your trust—don’t hesitate to reach out anytime."
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Steve H

May 21, 2026

5  out of  5
rating by Steve H
"Great experience working with William! Timely and clear communication. Really helped me think through my needs."
We responded:
"Thanks so much for the kind review! We’re glad you had a great experience working with William. He’ll appreciate your feedback about his timely, clear communication and helping you think through your needs. We look forward to working with you again in the future!"
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Cindy Callejas

May 20, 2026

5  out of  5
rating by Cindy Callejas
"David was very helpful. He reached and answered my questions on the policy. He made it a breeze."
We responded:
"Thank you so much for your kind words! We're delighted to hear that David was helpful and made understanding your policy easy. We appreciate your feedback and look forward to assisting you again in the future!"
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K Eason

May 13, 2026

5  out of  5
rating by K Eason
"Excellent experience working with David Brown to set us up and save us $$$ on a bundled Homeowners and Auto policy. David was very patient in answering all my questions, accessible and extremely professional!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that David was able to provide you with excellent service and help you save on your bundled Homeowners and Auto policies. We pride ourselves on being patient, accessible, and professional, and it's wonderful to know that David exemplified these qualities. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your business! "
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Julie Wagner

May 8, 2026

5  out of  5
rating by Julie Wagner
"I’ve had insurance coverage with Carrie Welch’s office since I moved to Austin three years ago, and I’m always impressed by the professionalism, promptness, expertise, and excellent customer service demonstrated by her staff. Recently David Brown contacted me to review my coverage and make sure all my needs are being met. It was an easy and stress-free experience, and I really appreciated David’s thoroughness as he provided me with all the information I needed. This level of customer service makes me feel like a truly valued client, and I would highly recommend this office to anyone needing insurance coverage in the Austin area."
We responded:
"Thank you so much for your wonderful review and for being a valued client for the past three years! We're thrilled to hear that Carrie Welch’s office, especially David Brown, has provided you with professional, prompt, and attentive service. Ensuring your insurance needs are met in a stress-free and thorough manner is our top priority, and your kind words truly mean a lot to our entire team. We appreciate your recommendation and look forward to continuing to serve you here in Austin!"
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Helen T

May 5, 2026

5  out of  5
rating by Helen T
"Jodie at Carrie Welch State Farm is excellent. She has been there for over twenty years and is very knowledgeable with all the laws. I always ask for Jodie and do my annual reviews with her. Helen"
We responded:
"Hi Helen. Thank you so much for your kind words and continued trust in Jodie and our team at Carrie Welch State Farm! We're thrilled to hear that Jodie’s expertise and dedication have made such a positive impact over the years. We look forward to assisting you with your annual reviews for many more years to come!"
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Bruce Walters

May 2, 2026

5  out of  5
rating by Bruce Walters
"Jodie Anglin is the best"
We responded:
"Thank you so much for your kind words! We agree with your assessment that Jodie is the best! We'll be sure to pass along your compliments to her! If there's anything else we can do for you, please let us know."
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Barbara S.

April 22, 2026

5  out of  5
rating by Barbara S.
"I have worked with Jodie since moving to Texas almost 16 years ago. She is very professional and helpful when I have questions or have needed to make a claim. I always leave the annual insurance review knowing I have the coverage I need."
We responded:
"Thank you so much for your kind words and loyalty over the past 16 years! We're thrilled to hear that Jodie has consistently provided you with professional and helpful service. It's wonderful to know that you feel confident and well-covered after each annual insurance review. We truly appreciate your trust and look forward to continuing to support your insurance needs for many years to come!"
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Isaiah

April 20, 2026

5  out of  5
rating by Isaiah
"Dominic was very helpful and polite. He helped me get exactly what i needed. !"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Dominique was helpful and polite, and that he was able to assist you in finding exactly what you needed. We appreciate your feedback and look forward to serving you again!"
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Sarah Light

April 14, 2026

5  out of  5
rating by Sarah Light
"Great service! Thank you Dominique"
We responded:
"Thank you for your wonderful feedback! We're glad Dominique provided great service. We appreciate your support!"
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Shawnda Hoppner

April 4, 2026

5  out of  5
rating by Shawnda Hoppner
"William was very friendly and helpful. If I had questions about my policy he was able to find an answer. I am very happy with the service I received and highly recommend this agency."
We responded:
"Thank you so much for your kind words and recommendation! We're delighted to hear that William was friendly, helpful, and able to assist you with your policy questions. Providing excellent service is our top priority, and your feedback means a lot to us. Please don't hesitate to reach out if you need anything else!`"
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Jayadev Reza

April 1, 2026

5  out of  5
rating by Jayadev Reza
"Kelly was very helpful! I do recommend this agancy."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Kelly was helpful and that you had a positive experience with our agency. We truly appreciate your recommendation and look forward to assisting you again in the future!"
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Murty Vundavalli

April 1, 2026

4  out of  5
rating by Murty Vundavalli
"I had to talk for more than an hour to finalize the quote. Kelly Oates did not budge on the quote requesting some reduction of the premium. I had much flexible representatives in my previous NY StateFarm office. Some adjustments for senior citizens are required, if possible!"
We responded:
"Thank you for sharing your feedback. We appreciate the time you took to discuss your quote with Kelly. We understand how important it is to find the best coverage at a comfortable price. While our pricing is guided by company policies, we always strive to explore all available options to meet our customers’ needs. Please feel free to reach out if you have any further questions or if we can assist you in any other way."
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Diana OBanion

March 31, 2026

5  out of  5
rating by Diana OBanion
"My husband and I recently switched State Farm agents. We found everyone at the new office, Carrie Welch, to be courteous and professional. In particular, we found that Jodie Anglin provided us with a wonderful welcome by reviewing all of our insurance products, explaining them thoroughly, and answering all of our questions. We certainly appreciated the discussion to ensure that we have the appropriate coverage needed. Highly recommend Carrie Welch's office and Jodie Anglin in particular. So glad we have a great insurance agent now!"
We responded:
"Thank you so much for your kind words and for choosing to work with us! We're thrilled to hear that Carrie and Jodie provided you with courteous, professional, and thorough service. Ensuring our clients have the right coverage and feel confident in their insurance decisions is our top priority. We truly appreciate your recommendation and look forward to supporting you and your husband for years to come!"
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Margaret Sedlar

March 30, 2026

5  out of  5
rating by Margaret Sedlar
"I worked with David to review and update our coverage and he is the most helpful agent I’ve worked with in years. I highly recommend this SF office!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that David provided such helpful service and made your experience a positive one. We truly appreciate your recommendation of our office and look forward to assisting you again in the future!"
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Goran Novakovic

March 26, 2026

5  out of  5
rating by Goran Novakovic
"I called Carrie Welch State Farm insurance agent and I am really happy with results that I got. He explained everything and was very easy to work with him. They gave me great deal on insurance and was really pleased"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Carrie Welch and our team were able to provide clear explanations and make the process easy for you. It’s great to know you’re pleased with your insurance deal. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust and support!"
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David Smallwood

March 26, 2026

5  out of  5
rating by David Smallwood
"Great experience and service. David and Kelly have been extremely responsive and are quick to get me taken care of. Thank you!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that David was able to assist you smoothly during your move. Providing great service during important transitions is our top priority. If you ever need anything else, don’t hesitate to reach out!"
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Amilia Boullion

March 25, 2026

5  out of  5
rating by Amilia Boullion
"Kelly was amazing! Most pleasant and helpful insurance call I’ve had and an unbelievably great rate given for my new car! Very happy with everything and recommend anyone considering to reach out."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kelly provided you with such a pleasant and helpful experience, and that you’re happy with the great rate for your new car. Your recommendation means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out!"
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RW

March 23, 2026

5  out of  5
rating by RW
"William was absolutely excellent. He provided all the information I needed to make really good insurance decisions. I would thoroughly recommend him and Keiri Welche’s office to address your insurance needs."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that William provided you with the information you needed to make confident insurance decisions. Your recommendation means a lot to us. We look forward to continuing to serve you and your insurance needs!"
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Cathy Stella

March 20, 2026

5  out of  5
rating by Cathy Stella
"Review of current policies & available discounts"
We responded:
"Thank you Cathy!!!!"
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Anthony V

March 17, 2026

5  out of  5
rating by Anthony V
"I’ve been with State Farm for years now and their service is top of line. They contacted me just at the perfect time after I had purchased a second vehicle and they were able to get it protected easily over the phone. I spoke with Robert from Mrs. Welch’s office and his customer service was excellent."
We responded:
"Thank you so much for your kind words and for being a loyal State Farm customer over the years, Anthony! We’re thrilled to hear that Robert provided you with excellent customer service and made protecting your second vehicle so simple. Our goal is to make sure it’s a seamless and timely experience for all our customers!– Carrie"
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Roman Vences

March 12, 2026

5  out of  5
rating by Roman Vences
"The service was A+. First time customer and the service was great. Everything was done in less than 30 mins. The app is simple and easy to use. William was the guy that helped me and he did more than just setting me up. He definitely gave me some useful information regarding the insurance and on how to use the app."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that your first experience with us was quick and seamless. William will be glad to know his extra efforts and helpful advice made a difference. We appreciate your kind words about the app and our service, and we look forward to assisting you again in the future!"
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Spice Gal

March 10, 2026

5  out of  5
rating by Spice Gal
"Carrie Welch at State Farm is the BEST Insurance Agent! Thanks for the great customer service, Carrie!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that our office provided you with excellent customer service. We’re lucky to have her on our team at State Farm. If you ever need anything else, don’t hesitate to reach out!"
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Edward Collar

March 5, 2026

5  out of  5
rating by Edward Collar
"William is very friendly and was extremely helpful guiding me through changing my auto and home policies to State Farm"
We responded:
"Thank you for your wonderful feedback! We're glad to hear that William was friendly and helpful in guiding you through your auto and home policy changes. We appreciate your trust in State Farm and look forward to continuing to serve your insurance needs!"